If Nanitch lists a place you own, run, or are responsible for, this page is for you.
Somebody probably added your place without telling you. That is how public maps work, and it is fair for you to want to know who did it and what happens next. Here is the whole answer, and an address that reaches a person rather than a queue.
Nanitch is one person in Oregon. Not a company, not a startup with a team behind a support queue. When you write, that is who answers.
The map covers hot springs, saunas, baths, swimming areas and clothing-optional places. Most listings started as public map data from OpenStreetMap — the same open dataset that feeds a lot of the maps on your phone. Some were written up after somebody visited. Every listing says which it is, and when it was last checked.
Ranger districts, state parks, county and tribal land: you carry a duty for these sites that we do not, and you know things about them that we cannot see from outside.
If you ask us to remove a site, or to stop publishing its location, we do it. You do not have to explain why. Fragile ground, an over-visited spring, an active closure, a safety problem, a decision made above you — the reason is yours and we do not need it.
We would rather have a correct listing than no listing, so if there is a version you can live with, tell us what it is. We can publish an approximate location instead of a precise one, or list a site without saying where it is at all. But if the answer is no, the answer is no.
Bathhouses, saunas, spas, hot spring resorts, campgrounds: your listing is free, permanently, and we are not going to call you about upgrading it.
What we would like from you is accuracy. Your hours, your prices, your dress code, whether the road washes out in March. A listing that gets those right sends you people who know what they are walking into. A listing that gets them wrong sends you somebody disappointed at your front desk, and neither of us wants that.
Ask us to change anything and we will. If you would genuinely rather not be listed at all, write to us and say so — we will talk it through with you honestly rather than quietly ignoring it, and we will tell you plainly what we decide and why.
Because this affects you more than it affects us. Every listing carries the same expectations, and we say them in the app, on the site, and in our community guidelines:
If visitors who say they came from Nanitch are causing you a problem, that is something we want to hear about and something we can act on.
The fastest way is to just tell us. If you would rather fill something in, we have a one-page form for each kind of place — it takes about five minutes and it asks the questions visitors actually get wrong.
Email a photo of a marked-up page if that is easier. Say which place you mean and we will find it. If you would rather talk to somebody, say so and we will call you.
Where a listing came from OpenStreetMap, the underlying record lives there, not here. We can and will fix what we publish, but correcting it at the source fixes it on every map that uses it — which is usually what you actually want. Every affected listing links to the right place to do that. We do not submit edits to OpenStreetMap on anybody's behalf.
We are not going to demand proof that you run a place before we correct it, because that would mean ignoring most of the people trying to help us. We use judgement. If a change looks like it came from somebody with a grudge rather than a stake, we will ask.
One person, evenings and weekends. A correction usually lands within a few days. If it is urgent — an active closure, a safety issue, a site that needs to come down now — put URGENT in the subject line and we will move it to the front.